At Vin Jose, your satisfaction is our top priority. We want you to love your vintage-inspired pieces, but if you need to return an item, our return policy is designed to ensure a smooth process.
Return Eligibility:
- You can return items within 30 days of receiving your order.
- Items must be in their original, unworn condition with all tags attached.
- Custom-made or personalized items are non-refundable unless there’s a defect in workmanship or materials.
How to Initiate a Return:
- Contact Us:
To initiate a return, please email us at jack420frosty@gmail.com with your order number and the reason for the return. - Return Authorization:
We will provide you with a return authorization and instructions for shipping the item back to us. - Return Shipping:
You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return arrives safely.
Refund Process:
- Once we receive your returned item, we will inspect it to confirm it meets our return policy requirements.
- If approved, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method.
Exchanges:
If you would like to exchange your item for a different size or color, please contact us at jack420frosty@gmail.com. We’ll be happy to assist you based on product availability.
Non-Refundable Items:
Please note that the following items are non-refundable:
- Custom-made or personalized products (unless defective).
- Gift cards.
- Items marked as “Final Sale.”
Late or Missing Refunds:
If you haven’t received your refund after the stated time frame, please check your bank or payment provider, as processing times may vary. If you still need assistance, contact us at jack420frosty@gmail.com.