At Vin Jose, we want you to love your vintage-inspired pieces as much as we love creating them. If for any reason you’re not fully satisfied with your purchase, we’re happy to offer a hassle-free refund or exchange.
Eligibility for Refunds:
- Items must be returned within 30 days of the delivery date.
- The item must be in its original, unworn condition with all tags attached.
- Custom-made or personalized items are non-refundable unless there’s a defect in workmanship or materials.
Refund Process:
- Contact Us:
Email us at jack420frosty@gmail.com with your order number and reason for the return. - Return Shipping:
Once approved, we’ll send you the return shipping details. You will be responsible for the return shipping costs unless the item is defective or incorrect. - Inspection:
Upon receiving the returned item, we’ll inspect it to ensure it meets our return policy requirements. - Refund Issuance:
If the item is approved, your refund will be processed within 5-7 business days. The refund will be applied to your original payment method.
Exchanges:
If you’d prefer an exchange, please let us know, and we’ll arrange it based on product availability.
Non-Refundable Items:
- Custom-made or personalized products (unless defective).
- Gift cards.
- Items marked as “Final Sale.”
Late or Missing Refunds:
If you haven’t received your refund after the stated time frame, please check with your bank or payment provider, as processing times can vary. If you still need assistance, feel free to contact us at jack420frosty@gmail.com.