At Vin Jose, we understand that sometimes plans change. If you need to cancel your order, we’re here to help. Please review our cancellation policy below:
Order Cancellation:
- You can request to cancel your order within 24 hours of placing it. After this period, we may not be able to process your cancellation, especially if your order has already been processed or shipped.
How to Cancel Your Order:
- Contact Us:
To request a cancellation, please email us at jack420frosty@gmail.com with your order number and cancellation request. - Confirmation:
We will confirm your cancellation request via email. If your order has already been processed or shipped, we will provide you with information on how to return the item once it arrives.
Refunds:
- If your cancellation request is approved before your order is processed, you will receive a full refund to your original payment method within 5-7 business days.
- If the order has already shipped, please refer to our [Return Policy] for instructions on returning the item.
Non-Cancellable Items:
- Custom-made or personalized items may not be eligible for cancellation once production has begun.